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The Most Common Fulfillment Challenges

Any business that sells products online is aware of the many hurdles and fulfillment challenges that come along with supply chain management and logistics. At the outset, order fulfillment and kitting may seem simple. Pack the orders, print out the shipping labels, stick them on the packages, and the carrier delivers them to the customers. 

Fulfillment Challenges

As simple as that may sound, it does come with its own set of difficulties that can drain your profits faster than you can imagine if overlooked. When the order fulfillment process is not seamless – the customer experience, profitability, and the brand’s market image suffer.

You might have built the best eCommerce website and made the checkout process as smooth as possible, but what good is it if the customers face issues with deliveries? Fulfillment problems are one of the fastest ways to lose customers and revenue.

Here, we will look at some common eCommerce fulfillment challenges most online businesses face at one point or another.

Managing Inventory

Inventory management is an integral element of running an eCommerce business. If your physical inventory is not managed properly, you may run out of stock, delaying the fulfillment process. Running out of stock can lead to frustrated customers, refund costs, and bad reviews.
Inventory management software is often expensive. Keeping the inventory organized takes time and energy. If you cannot easily find and access your products and packaging materials, you cannot pack them up and ship them out efficiently. It often takes expensive equipment and a whole team of people to keep a warehouse in order.
If you are having difficulties keeping your inventory under control, it may be time for you to hire a professional order fulfillment team who can manage and streamline the entire process for you, allowing you to focus on your core business activities.
For growing businesses that want to tighten up their inventory management process, hiring a professional order fulfillment service, like Universal Fulfillment, can make an enormous difference in the customer experience and business productivity.
Professional order fulfillment service providers can also help manage the logistics of kitting.3PL companies can get products kitted up systematically, ready to be shipped as soon as the order is received.

Incorrect or Damaged Orders

When a customer receives a damaged or incorrect product, it negatively impacts your brand and adds to the overalloperational costs.
When you outsource your fulfillment to an experienced team, they can streamline the process and minimize the potential for these kinds of errors. This means your customer service team candedicate less time and money tofinding solutions for unhappy customers.

Poor Customer Service

When a customer is unsatisfied with their order, the damage can be controlled with attentive, responsive, and friendly customer service. Poor customer service is often one of the worst fulfillment mistakes businesses make.
Ask any marketer out there – acquiring new customers is far more expensive than investing in retaining the existing ones.
Invest in well-trained customer service representatives and you will have far fewer irate customers and more positive reviews on the web.
At Universal Fulfillment, we can reduce the possibility of errors and providesupport to your team so that they always havethe answers for your customers. With the help of our staff, your team can be better equipped to answer any questions your customers may have and to solve any issues that may arise.

International Order Fulfillment

International shipping is a multi-layered process requiring knowledge of taxes, carrier charges, and customs fees. There are also challenges associated with foreign inspections, ports, providing proper paperwork, and so on.
All these hurdles collectively make international order fulfillment a challenging affair for someone lacking experience. When you partner with a seasoned fulfillment provider that has a good reputation, it can make the international shipping process quick, affordable, and hassle-free for all the parties involved.

Shipping Costs

Ecommerce businesses often struggle finding the sweet spot with shipping costs. Shipping is an area where businesses can boost their profits when done right. However, the shipping cost presented to the customer should not be so high that they abandon their cart altogether. It happens more often than you would like to believe.Around 70 percent of online shopping carts are abandoned, and shipping and taxes are the main contributors.
Kitting is one fantastic way to reduce shipping costs by bundling products that sell together. Outsourcing your kitting and order fulfillment to a reputed third-party logistics provider can significantly boost profits and reduce shipping costs. These companies can often get lower shipping rates than the ones smaller businesses have access to. You can take advantage of these lower rates by partnering with them.

Key Takeaways

These are some of the most common fulfillment challenges eCommerce businesses struggle with. Outsourcing to a 3PL (Third-Party Logistics Provider) or an order fulfillment center is one of the easiest ways to overcome these challenges. Outsourcing these key tasks will offload a huge burden, allowing your company to focus on core business activities.
A fulfillment center can take care of the warehousing, kitting and assembly, drop shipping, shipping, handling, packaging, customs, international shipping, and more.

Universal Fulfillment

Universal Fulfillment is a leading name in the fulfillment industry, offering customized solutions for B2B, B2C, and eCommerce companies. With over two decades in the business, we do not cut corners when it comes to offering value-oriented services that make your brand look great.
Our comprehensive range of custom-tailored order fulfillment, kitting services, and logistics management solutions makes us a one-stop shop for many companies. Outsource your eCommerce operations to maximize efficiency and leave the order fulfillment to professionals.

Contact us today!

Give us a call today and let’s discuss how we can make things easier for you. We are the logistics service you need for keeping your business on top.

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